InfoSwitching Inc. 77-899 Wolf Rd., Suite 109 Palm Desert, CA 92211 Phone : (760) 772-2470 Fax : (760) 772-2472

Training Program

Training begins prior to system cutover. During the one or two week period just prior to system cutover, InfoSwitching, Inc., provides trainers in a classroom setting for orientation and basic telephone and voice messaging usage. These classes are held at the district site and will use live telephone instruments. Class sizes are from up to ten (10) people at a time and each class will last approximately 1 1/2 hours. During each training class there will be instruction, demonstration and the opportunity for hands on use of all types of telephones in the district system. We will also demonstrate how to log into a user's voice mail box and show them how to set up, receive and send messages. If time allows we will go into more detailed features. The entire class is an interactive forum and we encourage questions. Separate training classes will be held to train operators on the attendant console which includes a live console and practice calls. Another class will be held for advanced feature training for a limited number of key people that would be trained to be trainers. Additionally, a fourth type of class will be held to train system administrators how to perform basic adds, moves and changes on the telephone system. This class is typically held after cutover. On the first day after cutover, InfoSwitching, Inc. will provide one trainer to be stationed with and to assist the operator on attendant call functions. At least one additional trainer will be available on site to assist user individuals that require further or follow-up training.